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e-Works™
Put the Internet to work for you.
Improve both customer satisfaction and operational productivity by using the web for submission and tracking of work requests via the company intranet. Keep customers informed with automated e-mail notification regarding the status of work requests.
The e-Works system component lets you take maximum advantage of the time-saving and cost-effective capabilities of today's network-based and wireless communication systems. Upcoming versions will also provide a powerful, new Work Router™ to automatically route work assignments, updates and other information via e-mail, hand-held or wireless technology.
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Customers can easily check the status of their work with a simple browser lookup on the company Intranet.
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Automated e-mail notification keeps your customers fully informed about the status of their work. This not only improves customer satisfaction, but also relieves maintenance staff of the need to respond to phone calls and e-mails inquiring about work status.
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Examples of capabilities available via the web or company Intranet:
Requestors
- submit work requests
- check the status of work
- get notified when the work status changes
Workers
- get access to assigned work
- get notified by text pager of urgent work
- update status, enter time, complete work
Vendors & Contractors
- login to get their assigned work
- get notified by e-mail of assigned work
- get notified by text pager of urgent work
- update status, enter time, complete work
Managers & Supervisors
- get notified by text pager of priority work
- get notified by e-mail of escalation issues
- assign resources and prioritize work
- check the status of assigned work
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